Comments, Suggestions & Complaints

We would welcome your comments and suggestions.

We aim to give you the highest standards of customer care and service. Should you have any complaints about our services or products please speak to our pharmacist.

We operate a formal complaints procedure which is part of the NHS system for dealing with complaints.

You can also get advice from the local Patient Advice and Liaison Service (PALS). PALS is not part of the complaints procedure itself, but they might be able to resolve your concerns informally or can tell you more about the complaints procedure and independent complaint advocacy services.

If you need to contact your local PALS, please write to the local Primary Care Trust.